Upon placing an order, you will receive an order confirmation email to the email address that you provide at the time of purchase. Once the package has been processed, you will receive an email from your chosen shipping carrier with a tracking number that will allow you to track your package online. Delivery time is dependent upon your chosen shipping option and destination.
USPS International takes 15-30 days for delivery, please be aware that USPS does not provide any Information until the package has been signed off by customs on the destination country.
It is also important for you to know that your package may be subject to customs/duties charges. Cognition Collection is not responsible for customs/duties charges as these costs are determined by your local customs office. Cognition Collection cannot determine, in advance, what these fees will be, but we do try to minimize these charges by listing the wholesale cost of your package on the commercial invoice rather than the retail value. This provides the customs agents with a true, legal value, while minimizing your costs. We cannot mark International orders as a “gift” in order to bypass or reduce any customs fees – this is an illegal practice and as an established business we will not do this. For more information on customs and duties charges, please contact your local customs office.